Privacy Policy

Your Privacy Matters

At {{Business Name}}, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our business.

Information We Collect

We collect information that you voluntarily provide to us through our contact forms, service request forms, and other interactions with our website and business, including:

• Name — Your full name
• Phone Number — To contact you about service requests and estimates
• Email Address — For correspondence and confirmations
• Service Information — Details about the HVAC services you're interested in
• Address — Your home or business address for service area verification

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Generate and send you free HVAC estimates
• Schedule and provide HVAC services
• Communicate about rebates, financing options, and service updates
• Improve our website and services based on your feedback
• Send you promotional materials (only if you consent)
• Comply with legal obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Google Analytics — To understand how visitors interact with our website and improve site performance
• Session Cookies — To maintain your login session and preferences
• Essential Cookies — To provide core website functionality

You can disable cookies through your browser settings, though this may limit some website functionality.

Third-Party Sharing

We do not sell your personal data to third parties. We may share your information with:

• Service Providers — With HVAC technicians and contractors who assist in providing services you request
• Financing Partners — If you apply for financing, with lenders to process your application
• Legal Requirements — When required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically:

• Customer service and warranty inquiries: 7 years
• Marketing and promotional lists: Until you unsubscribe
• Website analytics: 26 months

Your Privacy Rights

You have the right to:

• Request access to the personal information we have collected about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of promotional communications at any time
• Disable cookies through browser settings

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data is collected, to delete personal data, and to opt out of the sale of personal data (which {{Business Name}} does not do).

{{State}} State Privacy Rights

If you are a Washington resident, you have rights under the Washington My Health My Data Act regarding your health information, and we comply with all applicable {{State}} state privacy laws.

Website Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Contact Us About Privacy

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (253) 555-1234
• Email: {{Email}}
• Mail: {{Business Name}}, {{City}}, {{State}} {{Zip}}

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of updates means you accept those changes.